Successfully starting an owner-operated, home-based business requires hard work, detailed planning, and a way to take a lot of phone calls to continue booking business. These phone calls can be difficult for the average owner trying to make their start. The typical options are answering the phone at inopportune times (while with a customer) or hiring staff to handle the calls which can be very expensive. Neither of these options may seem like a great plan, but with a DVW franchise, you do not need to worry about either.

Our National Scheduling Center is located right in our corporate headquarters in Farmington Hills, MI and is staffed from 7:00 am EST to 9:00 pm EST Monday through Friday, from 8:00 am EST to 5:00 pm EST on Saturdays, and from 11:00 am EST to 3:00 pm EST on Sundays.

Our well-trained and knowledgeable scheduling center representatives handle all of the incoming calls for our entire system of franchisees across the U.S. and Canada. This professional staff answers questions and books appointments using our web-based calendaring system that all franchisees use to manage their weekly schedules.

In addition to all of the phone work, the hard-working scheduling center staff also helps to assemble and ship out our national mailings throughout the year. This makes it much easier for our franchisees to stay in front of potential customers and referral sources.

Finally, the scheduling center also places outgoing calls to existing customers to schedule maintenance and re-cleaning appointments for franchisees. This service provides a great opportunity for ongoing business and recurring revenue for our franchisees without the need for them to take the time to place the calls or spend money on marketing.